Returns and Refunds

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. 

Before returning anything, please contact us by email georgiana@elgivalondon.com for a return reference.

We are sorry if you are not happy and wish to return an item. You may return items bought at elgivalondon.com with their dispatch note in their original packaging unopened and in a pristine saleable condition for a refund or exchange within 14 working days from receipt. You are not required to give us any reason for doing so, however proof of purchase (order number) is required; please write the order number on the address label of the package.

You will be required to organise and pay for the return of the items to us. We will only refund postage costs to return an item where the return is required due to you being sent the wrong item or if the item is damaged, but not if you are returning goods that are unwanted or no longer required.

Always ask for a proof of postage receipt.

Return address is: Elgiva London, Unit 18, Matthew Kerr Place, Arbroath DD11 3AX.

If you received any complimentary items with your order, these will need to be returned as well.

Under circumstances where you are forced to re-package, please package the item securely. We cannot accept liability for returned goods lost or damaged in transit. 

Incorrect Delivery

If the items you receive do not match what you ordered, or something has been delivered to you that you did not order, please accept our apologies and notify us immediately by emailing georgiana@elgivalondon.com within 14 days of receipt. We will send any previously missing or replacement items to sent you free of charge by Standard delivery.

Goods Damaged in Transit

If your item has been damaged in transit, please accept our apologies and contact us immediately providing photographic evidence. If on receipt we conclude that the damage was caused in transit, we will replace the item for you.

If you think the goods might be damaged, please do not refuse delivery.

Processing Time When Returning an Item

If a refund is due your payment for the goods will be refunded as soon as possible by the original payment method, no later than 14 working days after we have received the goods.

If an exchange has been arranged, this will be processed for dispatch within 7 working days of us receiving your returned goods and will be delivered via Standard delivery. Please note delivery times may vary depending on shipping destination and during busy holiday seasons.